Frequently Asked Questions
Everything you need to know about your Rainbow Cleaning System and our services.
How does the Rainbow Cleaning System differ from traditional vacuum cleaners?
Unlike traditional vacuums that use bags or filters which can clog, the Rainbow uses Mother Nature’s most powerful element—water—to trap dirt, dust, and odors. This ensures consistent airflow and a cleaner, fresher home environment.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes between 3 to 7 business days. You will receive a tracking number via email once your system has shipped.
Do you offer a warranty on Rainbow products?
Yes, all new Rainbow Cleaning Systems come with a comprehensive manufacturer's warranty covering the power unit and internal components. Please refer to your specific model documentation for exact duration and terms.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the unit in its original packaging for a refund. Please note that return shipping costs may apply.
Can I use the Rainbow system to purify the air in my home?
Absolutely. By running the Rainbow on its low-speed setting, it acts as an air purification system, washing the air with water and removing airborne particles while you go about your day.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through our certified lending partners to make your purchase more affordable.